Terms and Conditions
We are Honey Vacation Travel & Tours Sdn Bhd (“Honey Vacation”) and we look forward to the opportunity to act as your booking agent for your travel needs. These terms and conditions (the "Agreement") describe what you are legally entitled to expect from us when you purchase travel related services through us, in addition to your obligations as a customer. The terms "we", "us" and "our" refer to Honey Vacation. The term "you" refers to the customer visiting our website or any other sales channel, booking a reservation through us or otherwise using our services.
These terms and conditions are applicable for all clients of Honey Vacation, and affiliated companies.
1. Day Tours
Honey Vacation confirms a booking when it is fully paid by a client. Once Honey Vacation has accepted a booking and received a payment, the contract between Honey Vacation and client will become binding.
2. Multi Day Tours
Honey Vacation confirms a booking when it is fully paid by a client, or when a 50% deposit has been paid. Once Honey Vacation has accepted a booking and received a payment, the contract between Honey Vacation and client will become binding. The remaining 50% of the fee shall be payable by the client on the commencement of the tour, prior to departure.
3. Client Responsibility
Upon booking you confirm that you have studied and familiarized yourself with the terms and conditions of Honey Vacation and fully agree to all terms and conditions. You also confirm that you fulfil all conditions set by Honey Vacation and are physically able to follow our instructions and partake in all activities planned for you and operated by us. If unsure, please contact our office.
Parents and/or legal guardians take full responsibility of damages caused by passengers they are responsible for. Children (under 18 years) cannot use the services of Honey Vacation without accompanying parent or guardian.
4. Our Liability & Compensation
Honey Vacation will accept liability for the negligence of its employees causing direct physical injury to passengers only to the extent that it is obliged under Malaysia law. Honey Vacation cannot be held responsible for any mishap to yourself or your property, and in particular for the consequences of flight cancellations, bad weather, vehicle accidents, strikes, sickness, government decisions, customs, natural disasters or other such happenings or unforeseen circumstances amounting to force majeure. By confirming your booking with Honey Vacation, you acknowledge that we have taken all reasonable steps to safeguard our liability in this respect.
5. Cancellation Policy
The advance deposit for all bookings for multi day tours, packages and group tours with Honey Vacation is non-refundable. It covers our cost of cancelling your reservations including reservations with third parties and payment processing fees. Additionally, the number of days the tour is initially booked for cannot be cancelled, however, may be extended. The cancellation fee does not apply if Honey Vacation cancels the booking. Cancellation requests must be made in writing (email or letter).
6. Changes and Cancellations by Honey Vacation
Before you enter into a contract with us, we reserve the right to change any of the facilities or services listed by us. We also reserve the right to cancel the booking due to weather and/or other conditions. Any changes are usually very minor and we will advise you at the earliest possible date. If a major change, such as change in departure time, becomes necessary, we will inform you as soon as reasonably possible before your tour begins. When a major change or cancellation occurs, you will have the choice of accepting the change of arrangements, purchasing another available tour from us, or cancelling your tour subject to clause 5 above.
7. Change Fees
It is recommended that the itinerary once finalized not be changed so as to avoid delays and complications. However, if a client requests a change of itinerary for a confirmed booking, Honey Vacation will apply change fees. The number of tour days initially booked may be extended by the client and will be charged by Honey Vacation accordingly.
REFUND POLICY
Tour Cancellation
In case of cancellation of your tour/adventure due to any reason (personal, weather conditions, flight cancellation, disasters, etc.), the advance/partial/full payments are refundable after subtracting/excluding:
1. expenses caused due to payments for advance bookings/reservations to hotels and opportunity cost of booked/reserved vehicles. Advance payments for most hotel properties & most vehicles especially during peak-season are non-refundable & non-transferrable.
2. service charges of up to 19% on the total received payments. A fair service charge is applied on cancellation based on the time and effort put into planning the tour and organizing the logistics, not to mention the opportunity cost of the tour planner. The service charge will not apply to payments received for domestic airfare.
Domestic and International Airfare Cancellation
Latest airline conditions will apply to airfare in case of cancellations depending on the airline company. Each airline has different refund policies for different destinations.
AMENDMENTS/CHANGE POLICY
Change(s) in itinerary after advance payment
Extra charges will apply to any changes/amendments made by our guest(s) after making their advance payments. This includes (but is not limited to) increasing/decreasing the number of days, adding/removing destinations or attractions, etc. Invoice for extra costs will be billed by the company at the earliest as part of the policy. Payments should be organized at the earliest by our guest(s).
Change(s) in itinerary during tours
Extra charges will apply to any changes/amendments made by our guest(s) while the tour is ongoing. This includes (but is not limited to) increasing/decreasing the number of days, adding/subtracting destinations or attractions, etc. Invoice for extra costs will be billed by the company at the earliest as part of the policy. Payments should be organized at the earliest by our guest(s).
Change(s) in accommodation after advance payments
Extra charges will apply to any changes/amendments made by our guest(s) after making their advance payments. This includes (but is not limited to) changing reservation dates, hotels, increasing/decreasing the number of nights, number of rooms, room category, etc. Invoice for extra costs will be billed by the company at the earliest as part of the policy. Payments should be organized at the earliest by our guest(s).
Change(s) in accommodation during tours
Extra charges will apply to any changes/amendments made by our guest(s) while the tour is ongoing. This includes (but is not limited to) changing reservation dates, hotels, increasing/decreasing the number of nights, number of rooms, room category, etc. Invoice for extra costs will be billed by the company at the earliest as part of the policy. Payments should be organized at the earliest by our guest(s).
Domestic and International Airfare Change
Latest airline conditions will apply to airfare in case of changes depending on the airline company. Each airline has different refund policies for different destinations.
Tour Dates (Delays/Postponements)
In case of delaying/postponing of your tour/adventure due to any reason (personal, weather conditions, flight cancellation, disaster, etc.) to a later date, month or year, the received payments (advance or full) shall be safe with Honey Vacation. In this case, a new quotation should be requested on a later date and Honey Vacation must be contacted ahead of the tour/adventure for organizing logistics. Normally the prices of services (for instance hotels) vary between the peak and non-peak seasons and also increase every year. The new quotation will only be adjusted with the received payments (for the delayed tour) after subtracting/excluding:
1. expenses caused due to payments for advance
bookings/reservations to hotels and opportunity cost of booked/reserved vehicles. Advance payments for most hotel properties & most vehicles especially during peak-season are non-refundable & nontransferrable.
2. service charges of up to 12% on the total received payments. A fair service charge is applied on delays/postponements based on the time and effort put into planning the tour and organizing the logistics, not to mention the opportunity cost of the tour planner. The service charge will not apply to payments received for domestic airfare